Kelly Wearstler Studio is a globally recognized multidisciplinary design studio specializing in luxury interiors, product design and creative collaborations across architecture, fashion and art. Our work is defined by innovation, timeless craftsmanship and storytelling. We are seeking a dynamic Client Relations Manager who is passionate about design, client relationships and delivering exceptional sales experience.
In this role, you'll be the primary point of contact for both private clients and trade clients, driving sales while ensuring seamless management of orders and client interactions. You will support the sales process end-to-end, from initial client engagement to order fulfillment, while helping maintain our reputation for excellence in luxury design.
Key Responsibilities:
Front-Facing Sales
- Engage directly with private and trade clients, providing tailored guidance and information about our luxury products and services.
- Develop strong, ongoing relationships with clients, understand their needs and offer customized solutions.
- Conduct client consultations, showroom tours and presentations to showcase products and services.
- Proactively identify opportunities for new sales, client acquisition and upselling across our product lines.
Sales Support & Order Management
- Prepare detailed proposals, quotes and presentations for clients, ensuring accuracy and alignment with client requirements.
- Process orders from initiation to fulfillment, coordinating logistics to ensure timely and accurate delivery.
- Track order status and communicate lead times and availability to clients.
- Resolve client issues related to orders, such as delays or damaged goods, ensuring a high level of customer satisfaction.
Client Interaction & Relationship Management
- Serve as a trusted primary contact for client inquiries, offering prompt and professional service.
- Follow up on client interactions to maintain relationships and ensure a superior experience.
- Collaborate closely with the design, production, and logistics teams to fulfill client expectations.
Inventory Management
- Assist in managing product inventory and communicating stock levels to clients.
- Facilitate replenishment requests and inform clients about new products or limited-availability items.
Sales Reporting & Documentation
- Maintain accurate sales records, including client communications, proposals, and transactions.
- Prepare regular sales reports to track performance and identify growth opportunities.
Marketing & Event Support
- Support promotional events, product launches, and trade shows by engaging with clients and providing sales insights.
- Provide clients with sales collateral, updates on new collections, and personalized recommendations.
Skills & Qualifications:
- Strong Communication Skills: Ability to engage professionally with high-end private and trade clients.
- Sales-Driven Mindset: Proven ability to close sales, upsell, and cultivate client relationships.
- Organizational Skills: Ability to manage multiple clients, tasks, and priorities simultaneously.
- Customer-Focused: Committed to delivering an exceptional luxury experience.
- Attention to Detail: Ensuring accuracy in order processing, documentation and follow-up.
- Tech-Savvy: Proficient in CRM systems, order processing software and MS Office Suite.
- Experience: 5+ years in a front-facing sales role, ideally within luxury design, furnishings or related fields.
- Knowledge of Interior Design: A background or strong interest in interior design and luxury furnishings is a plus.
Education:
- Bachelor’s degree in Business, Marketing, Interior Design or a related field is preferred, but relevant experience is also considered.
What We Offer:
- A collaborative environment within a globally renowned luxury design studio.
- The opportunity to work closely with high-profile clients and projects.
- Competitive compensation and opportunities for growth.
If you are passionate about luxury design, client relationships and sales excellence, we would love to hear from you. To Apply: Submit your resume and a brief cover letter to Sabbas@kellywearstler.com
